Sheriff's Office opens messaging platform to enhance communications

Residents, businesses and visitors in unincorporated Sarasota County have a new messaging platform they can use to stay informed. 

The Sarasota County Sheriff's Office recently launched a new automated messaging platform, Versaterm CommunityConnect. 

“Utilizing this new technology is another way the Sarasota County Sheriff’s Office is strengthening communication and transparency while enhancing the level of service we provide to our community,” said Sheriff Kurt Hoffman in a news release. “CommunityConnect allows us to keep residents, businesses and visitors informed, engaged and connected throughout their interaction with our agency.”

Following a call to 911 or the non-emergency line, callers using a mobile phone will receive an automated text message acknowledging the call for service. The system will provide updates related to the response, including information about the deputy dispatched, notifications of delays and access to relevant resources.

CommunityConnect also enhances communication with crime victims by providing updates after a report has been filed. The platform relays current information to victims throughout various stages of the investigative and judicial process.

In addition, the service allows community members to provide feedback through automated, mobile-friendly surveys following interactions with sheriff’s office personnel.